Royalty Home Improvements (“Royalty Home Improvements,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request a quote, or otherwise interact with us online or offline.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Information you provide directly
Name
Email address
Phone number
Mailing address
Project address
Project details and preferences
Information submitted through forms, chat tools, texts, calls, emails, or quote requests
Any other information you choose to provide
Information collected automatically
When you visit our website, we may automatically collect:
IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Referring website
General location based on IP address
Cookie data
Analytics data
Interaction data
Information from third parties
We may receive information from:
analytics providers
advertising partners
social media platforms
referral partners
payment processors
CRM or marketing systems
review platforms
publicly available sources
2. How We Use Information
We may use personal information to:
respond to inquiries
schedule consultations
provide estimates and services
manage customer relationships
send service updates and appointment communications
process payments and invoices
improve our website and services
analyze website traffic and marketing performance
personalize user experience
detect and prevent fraud, spam, or misuse
comply with legal, tax, accounting, and recordkeeping obligations
send marketing communications where permitted by law
3. How We Share Information
We may share personal information with:
employees and contractors who need the information to perform work
service providers and vendors that help operate our business
payment processors
scheduling and CRM providers
analytics and advertising partners
email and text messaging providers
legal, tax, or regulatory authorities when required
buyers or successors in the event of a business transfer, merger, or sale
We do not authorize service providers to use personal information for purposes outside the scope of their relationship with us, except as permitted by law and contract.
4. Cookies and Similar Technologies
We may use cookies, pixels, tags, scripts, and similar technologies to:
remember user preferences
understand website traffic
improve functionality
measure performance
support advertising and remarketing
You can adjust your browser settings to block or delete cookies. Some parts of the website may not function properly if cookies are disabled.
If we use advertising or analytics technologies that may be considered “sale,” “sharing,” or targeted advertising under applicable state law, you may have the right to opt out as described in this Policy.
5. Text Messages and Phone Communications
If you provide your phone number, you may receive calls or text messages related to your inquiry, appointment, estimate, project, or account.
By providing your phone number, you consent to receive communications from us related to your request, subject to applicable law. Marketing text messages, if any, will only be sent in accordance with applicable consent requirements, and you may opt out at any time by following the instructions in the message or contacting us directly.
Standard message and data rates may apply from your carrier.
6. Email Communications
If you provide your email address, we may send emails related to your inquiry, project, estimate, invoice, service update, or marketing communications where permitted by law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly. We may still send non-marketing transactional or service-related emails.
7. Payment Information
If you make a payment through our website or a third-party payment processor, your payment information is handled by that processor and not stored by us except as necessary for bookkeeping, invoicing, or legal compliance.
Payment processors may collect and process your information under their own privacy policies and terms.
8. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to:
respond to inquiries
provide services
maintain business records
comply with legal obligations
resolve disputes
enforce agreements
support legitimate business operations
When information is no longer needed, we may delete it, de-identify it, or retain it in a limited archive if required or permitted by law.
9. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
If you believe a child has provided us personal information, please contact us immediately.
10. State Privacy Rights
Depending on where you live, you may have certain rights under applicable privacy laws, which may include the right to:
know what personal information we collect, use, disclose, or sell/share
access your personal information
correct inaccurate personal information
delete personal information
obtain a copy of your information in a portable format
opt out of the sale or sharing of personal information
opt out of targeted advertising
limit the use of sensitive personal information, where applicable
not be discriminated against for exercising privacy rights
Authorized agents
Where permitted by law, you may designate an authorized agent to make a request on your behalf. We may request proof of authorization and identity verification before processing the request.
11. Right to Opt Out
If applicable law gives you the right to opt out of the sale or sharing of personal information or targeted advertising, you may exercise that right by:
using the opt-out link on our website, if provided
adjusting cookie settings, if available
contacting us using the information above
If a universal opt-out mechanism is legally required and technically recognized for our website, we will honor it as required by law.
12. Sensitive Personal Information
We do not intentionally request or collect sensitive personal information unless it is needed for a specific service, payment, legal, or compliance purpose.
If we do collect sensitive personal information, we will handle it only as permitted by applicable law and our business needs.
13. Do Not Track
Some browsers offer a “Do Not Track” feature. Because browser signals vary and standards are not uniform, our website may not respond to every Do Not Track signal. Where applicable law requires us to honor a particular browser or device preference signal, we will do so.
14. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
15. Third-Party Websites
Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before providing personal information.
16. Sale or Business Transfer
If we are involved in a merger, acquisition, restructuring, financing, sale of assets, or other business transfer, personal information may be transferred as part of that transaction, subject to applicable law.
17. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of our website after changes are posted means you accept the updated policy.